Refund policy

Return & Refund Policy

At Hauler Co., we want you to be happy with your order. If something isn’t right, contact us at support@haulerco.store and we’ll help resolve the issue.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

To help us resolve the issue quickly, we may ask for:

  • Your order number
  • Photos or video showing the issue
  • Photos of the packaging, where relevant

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Please do not return an item without contacting us first. If a return is required, we will provide instructions.

Change-of-mind returns

We currently do not accept returns or provide refunds for change of mind, including where:

  • You no longer want the item
  • You ordered the wrong product or quantity
  • The product does not fit your personal preference
  • You found the product for a lower price elsewhere

This does not limit any rights you may have under applicable consumer protection laws.

Order cancellations

Orders may be cancelled only if they have not yet entered processing or fulfilment.

Because orders may be sent to our fulfilment partners shortly after purchase, we cannot guarantee that cancellation requests can be completed once an order has been processed.

Lost or undelivered orders

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery timeframe, contact us at support@haulerco.store.

We will review the tracking information and work with our fulfilment partners to investigate the shipment.

If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, a refund or replacement may not be available.

Refunds

Approved refunds will be issued to the original payment method.

Once issued, the time it takes for the refund to appear will depend on your bank or payment provider.

Contact us

For return or refund questions:

Hauler Co.
support@haulerco.store