Shipping policy
Shipping Policy
Thank you for shopping with Hauler Co.
We currently ship primarily to customers in the United States.
Order processing
Orders are typically processed within 1–3 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Estimated delivery
Most U.S. orders are expected to arrive within approximately:
7–15 business days after dispatch
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, weather, peak shopping periods, and other circumstances outside our direct control.
Tracking
Tracking information will be sent to the email address provided at checkout once available.
Please allow several business days for tracking information to begin updating after dispatch.
Shipping delays
If we become aware that your order cannot be shipped within the timeframe originally communicated to you, we may contact you with an updated estimated shipping date and available options.
If an order cannot be fulfilled, we will cancel the order and issue a refund to the original payment method.
Incorrect addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned, lost, or undeliverable because an incorrect or incomplete address was supplied, Hauler Co. may not be able to provide a free replacement or refund.
If you notice an address error, contact support@haulerco.store as soon as possible. We will try to update the address before fulfilment begins, but changes cannot be guaranteed once an order has been processed.
Packages marked delivered
If tracking shows your order as delivered but you cannot locate it, please:
- Check around your property and with household members or neighbours.
- Contact the carrier shown in your tracking information.
- Contact us at support@haulerco.store if you still need assistance.
Customs and import charges
Some international destinations may charge customs duties, taxes, or import fees. Where applicable, these charges are the responsibility of the customer unless stated otherwise at checkout.
Questions
For shipping questions, contact: